Minnesotans Are Not Likely To Regret Leaving A Negative Review
We have all had a bad experience whether it is poor service at a restaurant, a customer service representative that isn't answering your questions clearly, or maybe you were just on hold for 25 minutes a cable/internet/phone or whoever company trying to get an answer on why your bill was charged too much.
Have you ever left a negative review on that business afterward? Did you regret it?
Plenty of Minnesotans have done it, and a new study from Gear Hungry says that 1 in 10 Minnesotans have actually regretted leaving that review online.
"Out of 3,140 respondents, and found that over 1 in 10 Minnesotan online shoppers (13%) admit they have had review regrets after posting a negative complaint about a business or service online (compared to a national average of 18%)."
Being in a bad mood can change your experience, too, and according to Gear Hungry, 37% of people are more likely to leave a bad review if they were already in a bad mood before he or she received more service.
Social media and online reviews have made it much, much easier to leave a negative review, and it could have an effect on that business. Many Minnesotans have taken that into account before posting a negative review online. People are also more likely to post a negative review of a large company than a small business.
"Encouragingly though, it seems many are aware of the damage that could be done to a business’ reputation – especially for a small business with an insufficient crisis management team. Over 1 in 3 (35%) people say they are more likely to post a negative review about a larger company than a smaller business."
Of course, everyone has their own experience and some will definitely warrant a negative review. At the same time, it might be worth taking a look at the whole picture before sending out that negative review....you just may regret it.
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